Vertical/Vodavi Support Notice
At TeleCom, we truly value the trust our customers have placed in us over the years.Since TeleCom Business Solutions began in 1992, technology has advanced significantly, presenting both challenges and opportunities. While many older systems are becoming obsolete, we remain dedicated to providing you with the best support possible.
Our Commitment to Our Vertical/Vodavi Customers
Service
While you may experience longer response times for Moves, Adds, and Changes (MACs), our team is committed to continuing to schedule technicians to meet your needs.
Support*
Although remote programming is no longer available, our technicians are ready to assist you on-site, ensuring that your system remains operational.
Communication
Please understand that hardware parts can be challenging to obtain. We cannot guarantee immediate replacements and may experience significant delays in sourcing components. We will communicate any procurement challenges as we work to address your needs.
*Important Support Clarification
We no longer provide emergency services for Vertical/Vodavi Systems. Our support is available on a best-effort basis. We cannot guarantee immediate replacements or rapid resolutions. We appreciate your understanding. If you have any questions or need assistance, please don’t hesitate to reach out.
Action Steps you can take:
Proactive planning is crucial to minimize potential service interruptions. We strongly encourage you to begin the process of exploring the options of a modern telephony soltuion.
This includes:
- Starting budget discussions
- Initiating preliminary phone calls with our sales team
- Leaning more about our UC telephony solution, Zultys
I'm Interested in what TeleCom can do for my Business!
A TeleCom representative will respond to your request as soon as possible.
