Mar 14, 2022 | IDeACOM Insights Newsletters
Deliver a Positive Customer Experience with a Contact Center Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building...
Feb 22, 2022 | IDeACOM Insights Newsletters
The Importance of Emergency Notification Systems While we never expect to find ourselves in an emergency situation, a crisis can strike anytime, anywhere. During an emergency or dangerous event, the most pivotal step an organization can make is to quickly inform and...
Jan 10, 2022 | IDeACOM Insights Newsletters
Caller ID Spoofing and How to Protect Yourself If you have a landline or a cell phone, you have most likely experienced an increase in the number of local phone calls you’re receiving, but when you answer the phone, it’s an automated telemarketing campaign or an...
Dec 2, 2021 | IDeACOM Insights Newsletters
Select a Voice and Data Partner with Confidence Effective voice and data communications are critical to the success of your business, making it critical for you to select the right telecom provider/partner. This selection, however, can be difficult because of the many...
Oct 27, 2021 | IDeACOM Insights Newsletters
Kari’s Law and RAY BAUM’S Act: Compliance for Your Business Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several...
Oct 19, 2021 | IDeACOM Insights Newsletters
Protecting Your Smartphone Against Hackers As the features and conveniences of smartphones have grown, so have the risks of using them. The more you and your employees use your smartphones to check email, make purchases, access bank accounts, download music, etc., the...
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