TeleCom Business Solutions, Inc. is a company based in South-Central Pennsylvania (Hellam, PA). We provide technology solutions to commercial clients based in our region (typically the York, Harrisburg, and Lancaster, PA area). TeleCom provides low voltage cabling, telephone systems, camera systems, access control, cell phone boosting systems, paging systems, unified communications systems, IT services, and MSP services for our clients. TeleCom was started in 1992 and has continued to provide these services for the last 30 years. We strive to provide the highest level of service and installation work and are looking for other like-minded people to join our family. Telecom uses the EOS (Entrepreneurial Operating System) for its day-to-day business, which allows us to operate in a streamlined and effective manner. We care about each of our employees and work towards making their role fit their career and personal needs. We care about each of our employees and work towards making their role fit their career and personal needs.
Current Career Opportunities
MSP/IT Tier 2 Technician
The MSP/IT Tier 2 Technician role will serve as an escalation resource for Telecom’s Tier 1 Helpdesk Team, handling all onsite support and coordinating closely with the service coordinator for scheduling needs. Leveraging their expertise, the technician will troubleshoot and resolve technical issues related to IT, networking technologies, and applications supported by Telecom Business Solutions, Inc., through both remote and onsite efforts. They will collaborate with vendors, manufacturer support, and internal Solutions Architects to tackle complex issues and fulfill support requests effectively.
Additionally, this role involves managing and assisting with various IT and networking technology projects for clients.
More Information and to Apply
Unified Communications/Collaboration Solutions Technician
The UC/Collaboration Technician role will be the primary resource responsible for planning, configuring, and implementing unified communications and collaboration solutions, such as Microsoft Teams and Zoom, along with IP Paging solution projects. This individual will oversee all project aspects, beginning with meetings with Sales to discuss the solutions sold, followed by consultations with the customer to review configuration and implementation details, acting as the lead technician throughout the project’s duration. They will coordinate scheduling needs with Telecom’s project/service coordinators, conduct final reviews, perform quality control checks, and ensure client satisfaction with the project outcomes. Additionally, they will manage other technical resources supporting their projects and serve as the main liaison between Telecom and the customer, as well as any third parties involved.
Additionally, this role will provide ongoing support to clients for unified communications, collaboration solutions, IP paging systems, and legacy phone systems, both remotely and on-site. It will act as an escalation point for support tickets that Tier 1 Helpdesk technicians are unable to resolve. Using their expertise, they will troubleshoot and resolve technical issues, as well as handle moves, additions, and changes. They will work closely with Telecom service coordinators to schedule tasks and collaborate with vendors, manufacturer support, and internal Solutions Architects to tackle complex issues and meet support needs.
This role will act as a backup for TeleCom’s MSP/IT Tier 2 technicians, who handle projects and offer support to clients regarding IT and Managed Services technologies.
