TeleCom Business Solutions, Inc. is a company based in South-Central Pennsylvania (Hellam, PA). We provide technology solutions to commercial clients based in our region (typically the York, Harrisburg, and Lancaster, PA area). TeleCom provides low voltage cabling, telephone systems, camera systems, access control, cell phone boosting systems, paging systems, unified communications systems, IT services, and MSP services for our clients. TeleCom was started in 1992 and has continued to provide these services for the last 30 years. We strive to provide the highest level of service and installation work and are looking for other like-minded people to join our family. Telecom uses the EOS (Entrepreneurial Operating System) for its day-to-day business, which allows us to operate in a streamlined and effective manner. We care about each of our employees and work towards making their role fit their career and personal needs. We care about each of our employees and work towards making their role fit their career and personal needs.
Current Career Opportunities
Unified Communications/Collaboration Solutions Technician
The UC/Collaboration Technician role will be the primary resource responsible for planning, configuring, and implementing unified communications and collaboration solutions, such as Microsoft Teams and Zoom, along with IP Paging solution projects. This individual will oversee all project aspects, beginning with meetings with Sales to discuss the solutions sold, followed by consultations with the customer to review configuration and implementation details, acting as the lead technician throughout the project’s duration. They will coordinate scheduling needs with Telecom’s project/service coordinators, conduct final reviews, perform quality control checks, and ensure client satisfaction with the project outcomes. Additionally, they will manage other technical resources supporting their projects and serve as the main liaison between Telecom and the customer, as well as any third parties involved.
Additionally, this role will provide ongoing support to clients for unified communications, collaboration solutions, IP paging systems, and legacy phone systems, both remotely and on-site. It will act as an escalation point for support tickets that Tier 1 Helpdesk technicians are unable to resolve. Using their expertise, they will troubleshoot and resolve technical issues, as well as handle moves, additions, and changes. They will work closely with Telecom service coordinators to schedule tasks and collaborate with vendors, manufacturer support, and internal Solutions Architects to tackle complex issues and meet support needs.
This role will act as a backup for TeleCom’s MSP/IT Tier 2 technicians, who handle projects and offer support to clients regarding IT and Managed Services technologies.
More Information and to Apply
Infrastructure Installation Technician
Responsibilities:
- Primarily: Installing low voltage cable (Cat 5e, 6, & 6A, speaker wire, multi-conductor, access control wire, coax, etc.) in indoor and outdoor locations for commercial and industrial customers.
- Primarily: Installing fiber optic cable in indoor and outdoor locations for commercial and industrial customers.
- Primarily: Termination, testing, troubleshooting of all cabling listed above.
- Primarily: Installing cable pathway hardware such as conduit, innerduct, wire tray, and cable hanging hardware.
- When needed: Installing, servicing, and supporting analog and IP based camera (surveillance) systems.
- When needed: Installing, servicing, and supporting cellular signal boosting systems.
- When needed: Installing, servicing, and supporting sound masking systems.
- When needed: Installing, servicing, and supporting broadcast paging systems (70v and 24v DC systems).
- When needed: Installing new and cleaning up existing data room/closet racks, cabinets, and preconfigured network hardware.
- When needed: Installation of audio/video hardware such large display screens, TVs, and other audio/video hardware
- When needed: Installing other types of preconfigured technology hardware
- When needed: Basic installation, service and support on telephone line and telephone system (key system/PBX) hardware, under the support of Telecom’s support team.
- When needed: Basic installation of IT Networking and VoIP hardware, under the support of Telecom’s support team.
- Communicate with customers, contractors, and vendors representing TeleCom Business Solutions, Inc. with respect and integrity
- Submitting daily work reports and time entries including updates and details about the work performed and the status of projects
- Leave each job site clean and organized at the end of each day and the completion of each project
- Perform work in a neat and meticulous manner
- Work each day and make decisions based on TeleCom Business Solutions, inc. Core Values
More Information and to Apply
Service & Project Coordinator - Technology/IT Department
Job Overview: The Service & Project Coordinator will be responsible for managing and coordinating Technology/IT service tickets, projects, and daily scheduling needs, ensuring smooth operations and timely project execution. This role involves collaboration with project managers, technicians, account managers, and department managers to maximize team productivity. The coordinator will also provide backup support for Telecom’s procurement and purchasing functions when necessary.
The Technology/IT department covers a wide range of technologies, including IT hardware and applications, Managed Services, VoIP Unified Communications, Analog/Digital phone systems, IP/Analog Paging Systems, Collaboration Tools (such as Teams/Zoom), Camera/Surveillance systems, and Access Control systems.
Key Responsibilities:
- Represent TeleCom with a professional appearance and demeanor, maintaining a high standard of communication with both internal teams and clients.
- Maintain an organized approach to managing technician’s schedules, ensuring timely updates on priorities, progress, and status.
- Regularly monitor and update the daily schedule, adjusting as necessary to accommodate changes and ensure tasks are completed efficiently.
- Maintain consistent communication with project managers, technicians, account managers, and the departments manager regarding scheduling, updates, and changes.
- Ensure excellent client satisfaction by answering calls, emails, and service tickets promptly, providing timely updates on projects and service requests.
- Utilize TeleCom’s technology tools, including Professional Service Automation (PSA)/Ticketing System, Microsoft SharePoint, and communication applications, to track and manage service tickets, projects, and schedules.
- Submit weekly time and expense reports through PSA/ticketing system as per Telecom policy.
- Ensure proper documentation of internal processes and procedures for scheduling and project coordination tasks.
- Participate in weekly Technology/IT Department meetings to communicate updates, ideas for improvements, and necessary changes.
- Monitor the PSA/ticketing system Technology/IT Service Board and Dispatch Portal to ensure projects and service tickets are being addressed promptly.
- Coordinate and schedule all Technology/IT projects, support tickets, and customer requests with the assistance of project managers, ensuring quick turnaround and effective communication with clients and technicians.
- Update customer information in PSA/ticketing system and notify sales managers of new clients contacting for Technology/IT department needs.
- Keep track of incorrect scheduling status, overdue tickets, and product statuses, and provide updates using dashboards and workflow notifications.
- Maintain the weekly “On Call” schedule and updating the holiday calendar and holiday auto attendant files in Telecom’s internal phone system
- Backup procurement role duties: including ordering, receiving, and staging parts for projects, creating configurations, delivering parts to technicians, and shipping parts to customers or vendors when required.
- Backup fleet management role duties: assist with coordinating fleet maintenance services.
More Information and to Apply
Technology Business Development Associate
Are you ready to take your career to the next level with a fast-growing company? TeleCom Business Solutions is on the lookout for a standout leader to fill the pivotal role of Technology Business Development Associate.
In this role, you’ll be at the forefront of identifying and capitalizing on new sales opportunities, all while nurturing customer relationships. We’re not just looking for employees; we’re seeking passionate teammates who embody our customer-first culture and take pride in delivering top-notch service. As the Technology Business Development Associate, you’ll be the linchpin for ensuring the successful completion of technology solutions including infrastructure cabling projects, IT, camera and VoIP phone systems and promoting our diverse product lines.
As the Technology Business Development Associate, under the leadership of the Director of Sales and Marketing, you will have the overall responsibility for driving TeleCom’s services to businesses of all sizes. You’ll be the face of our company, actively listening to customer needs and crafting customized product and service bundles to address their unique requirements.
Step into this dynamic, customer-focused position, and be part of a team that’s dedicated to creating a lasting impact in the world of technology. Your career growth awaits!
